Microsoft 365 Business Voice is a cloud-based telephony solution which brings together calls, meetings and chat into a single app in Teams, providing an all-in-one communication and collaboration solution for businesses with up to 300 users.
What are the features and benefits to your business?
Calling on a whole new level
With the click of a button, a simple phone call can be transformed into a fully-fledged meeting which includes video, high fidelity sound and screen-sharing, as well as being able to add additional attendees. A dial-in number is also added to every online meeting, which adds flexibility.
You no longer have to juggle your mobile with your desk phone number, as you’ll have a single number across devices. There is also the option for employees to add a direct phone number as a second line to their personal mobile for business use, which means eliminating the need to distribute personal numbers to customers/clients and helps to keep work and personal life separate.
Intelligent Caller ID is available for phone numbers outside of the organisation.
If you need to consult with a colleague while on a call, simply use the Consult then transfer function. Call queuing is also available and provides a greeting message for those on hold.
Collaboration made easy
As the app has seamless integration with Office, the integral Office apps Word, Excel and PowerPoint are available to use during calls and meetings. Meetings themselves can be set-up and joined directly from the Outlook calendar. Teams, which can exist within an organisation, project or interest group, can collaborate through conversations, by sharing files and documents and by setting up meetings.
There is no hardware to install or maintain as everything is based on the cloud, giving you more time to focus on business priorities. You reap the benefits of build-in redundancy and load-balancing with a 99.9% uptime guarantee, so your telephony system will always be available for employees and customers. Build-in, robust security, privacy and compliance are delivered from Microsoft’s trusted cloud.
The incorporation of AI automatically translates chat messages, transcribes voicemails and adds captions to meetings in real-time
All devices compatible
Incoming calls can be answered from any connected device located anywhere, including smartphone, desk-phone and directly from the desktop Teams app. Business Voice works wherever you do.
Microsoft 365 Business Voice provides a more affordable telephone system than many telecoms providers. It includes a domestic calling plan with 1,200 minutes per user, per month within the UK.
Having all your communication needs being provided for in one place means not only do you save time, but by default, you save money too.
Microsoft Business Voice gives you an additional platform to continue on your digital transformation journey. Find out more by getting in touch with us at Nuvem Logic today. You can also visit the Microsoft Business Voice resources on their website.