In the modern business age, efficiency is key. Having more time, resources, and energy is essential to having an efficient, productive workflow. Yet, daily tasks always get in the way — taking up a large chunk of your company’s daily resources that could be spent elsewhere.
This is why organisations everywhere are adopting AI and automation, and using AI Agents to perform smaller tasks to free up their time and benefit their employees and business. Enter Microsoft Copilot Studio, the best tool for utilising automation within your business. In this article, we’ll introduce you to Copilot Studio, and the AI Agents you can create using it for a whole host of features. We’ll also discuss the benefits of AI automation and a few examples of how organisations are adopting these AI Agents for good.
What is Copilot Studio?
Microsoft’s Copilot Studio is a tool for any business looking to harness the true power of Microsoft’s own top-tier AI product family, Copilot. It lets you create your own customisable AI Copilots to fit your specific needs, with no coding knowledge required.
Whether you’re creating a customer service chatbot or a goal-based agent, Copilots can be created quickly and easily by just using straightforward language. This ensures that you can easily use Copilot Studio to create the perfect AI agent suited to your needs.
You can also connect Copilot Studio to existing workflows, data, websites, and low-code external applications, giving you full customisation over your AI Agent, and pushing its capabilities to the next level.
The Role of AI Agents in Automation
AI Agents are one of the most beneficial tools created for automation purposes. With its robust Artificial Intelligence capabilities provided by Copilot, Copilot AI Agents work without needing any human assistance — instead following the prompts it has been given to automate functions in real-time.
Automation is an important tool within any business environment. Businesses that use automation to handle daily workflows — from overseeing supplies and management to summarising daily emails — see a massive increase in company productivity and time management.
Automation through AI Agents isn’t just an easier way to get tasks done, it’s much quicker than a human would be, and there is less room for error, creating an efficient and reliable way to complete the same daily task, whilst freeing up resources to be used elsewhere.
Key Benefits of Using AI Agents
Increased Efficiency
One of the major benefits of using AI automation is efficiency. By utilising automation to its fullest, such as creating automated workflows for tedious tasks, and automating everyday routine tasks, your workplace will vastly improve — performing all of your tasks at an efficient rate, giving you more time and resources.
Enhanced Decision-Making
Automated AI Agents can work creatively alongside your team, or on a project, generating creative ideas, topics, queries, and information related to the task at hand, becoming the perfect assistant to enhance your decision-making process.
Alongside this, you can generate analytics and insights into the tasks your AI Agent is performing, providing you with detailed statistics, information, and helpful summaries that will help you make decisions across your day.
Practical Applications in Various Industries
Manufacturing
Within the manufacturing industry, Copilot’s AI Agents are truly a workhorse. They can handle contract lifecycle management, speeding up the entire process by reviewing, researching, and revising the contracts for you, while generating important insights such as contract reports and a table of ongoing negotiations.
Copilot’s AI Agents can also assist with equipment maintenance, closely monitoring equipment data and signalling when a machine is impacting production. It will then review the current inventory and other machines’ efficiency to keep optimal production rates throughout the maintenance.
Healthcare
Microsoft has recently unveiled Copilot Studio’s healthcare agent, allowing healthcare organisations to create their own AI Agents using healthcare-specialised tools. With this, AI Agents can be used to support clinicians and patients alike, offering tools ranging from patient triaging, appointment scheduling, clinical trial matching, and more.
Within the healthcare industry, pharmaceutical companies are building clinical workflows to gain quicker access to complex clinical information, healthcare organisations are utilising their healthcare content with generative AI, and hospitals are using AI chat to support their clinical team’s workload — all of this made possible with AI Agents.
AI Agents can also be used as medical imaging models. Organisations can build image analysis tools to flag abnormalities in medical pictures, generate reports based on x-ray scans, assist cancer treatment through image segmentation, and much more, giving important analysis towards life-saving treatments and care.
Finance
In an information-heavy industry like finance, AI Agents work seamlessly. They can be used as sales agents, drafting personalised sales emails, initiating conversations and automating the order process, all whilst analysing customer intent and knowledge to gain valuable insights.
Copilot’s AI Agents can also be used to automate data entry tasks, whilst analysing the data and providing real-time insights. Due to its compatibility with Microsoft 365 services, Copilot AI Agents are compatible with Microsoft Excel, allowing you to work with and alongside your automation seamlessly.
AI Agents can also assist with the financial reconciliation process, assisting teams in preparing and cleansing data sets, ensuring information is correct and readily available whilst being efficient and reducing the overall workload for a stressful moment within your financial company.
How to Implement AI Agents in Your Organisation
Artificial intelligence is an important part of any modern business, and automation is a vital part of that. Copilot Studio is Microsoft’s one-stop answer for automation and is a game changer for your business. By failing to take advantage of it, you lose out on efficiency and other key enhancements for your business.
If you’re looking for a helping hand in implementing AI into your business, reach out to us today. We’re here to help and will ensure that you have everything you need to be able to hit the ground running with Copilot Studio and other AI tools. Get in touch now and see how we can help.